Support

How can we help?

Answers to the usual questions below. For anything else, write to support@glidedeck.app.

Trial and buying

How does the trial work?

Install GlideDeck and click Start free trial: your browser opens, you sign in with your email (we send a link, no password) and confirm. Everything then works for 14 days. No card needed. One trial per person and per computer.

When it ends, opening and playing your mixes keeps working, so nothing you made is lost. Saving and exporting need a licence.

What does a licence cost?

$49 once: the early-bird supporter price (the regular price will be $99). There's no subscription. All 1.x updates are included.

Who processes my payment?

Paddle.com, our reseller and Merchant of Record. Paddle takes the payment, charges sales tax or VAT where it applies, sends your receipt and invoice, and handles refunds.

Can I get a refund?

Yes. See the refund policy for the details. To ask for one, reply to your Paddle receipt or use the link in it, or write to us at support@glidedeck.app. A refunded licence is deactivated.

Activation

How do I activate GlideDeck?

After you buy, your licence key is shown on the confirmation page, emailed to you, and kept in My Account. In GlideDeck, click the GlideDeck logo at the top left, paste the key and press Activate.

Activation checks the key with our licence server once. After that GlideDeck works offline.

The computer has no internet. Can I still activate?

Yes. When GlideDeck can't reach the licence server it shows an activation request starting with GLIDEDECK-ACTIVATE-. Copy it to any device, paste it at Offline activation, and paste the activated key you get back into GlideDeck.

How do I move GlideDeck to a new computer?

Install GlideDeck on the new computer and activate it with the same key. A licence works on up to three computers at once, so a second or third computer simply activates.

On a fourth, GlideDeck tells you the licence is in use and asks whether to move it from the computer you activated earliest; confirm, and it moves. That computer stops being licensed the next time it checks in (opening and playing mixes still works there). You can move it as often as you need.

I lost my licence key.

Look for the email with your licence key, sent to the address you bought with. Or sign in to My Account with that address: the key is there too. Still stuck? Write to support@glidedeck.app with your Paddle receipt.

Installing and running

Windows says "Windows protected your PC".

GlideDeck's installer isn't code-signed yet, so Microsoft Defender SmartScreen asks you to confirm. Click More info, then Run anyway. You can compare the file's SHA-256 with the one on the download page first.

What are the system requirements?

Windows 10 (version 1809 or later) or Windows 11, 64-bit, with your sound card or audio interface. GlideDeck reads MP3, WAV, FLAC, AIFF, OGG, AAC/M4A and WMA, and exports MP3 320 kbps and 24-bit WAV. The installer is about 4.4 MB and needs no administrator rights.

Is there a Mac version?

Not yet. macOS is planned; for now GlideDeck runs on Windows only.

Can I use my rekordbox library, Beatport or a streaming service?

Not yet. GlideDeck works with music files on your computer (MP3, WAV, FLAC, AIFF, OGG, AAC/M4A, WMA): drag songs or whole folders into its track list. It doesn't import rekordbox, Serato, Traktor or Engine DJ libraries or playlists, and doesn't connect to Beatport, Beatsource or streaming services. Want one of these? Tell us.

Where are my library and licence kept?

In %APPDATA%\GlideDeck (paste that into the Explorer address bar to open it). Your music files stay where they are: GlideDeck keeps its analysis and your mixes there, and finds moved or renamed tracks again.

What does GlideDeck send over the internet?

Only licensing: starting the trial or activating sends an anonymous identifier of the computer and its name (and, to activate, your licence key), and GlideDeck checks at most once a day whether a licence was revoked. No audio, library or usage data is sent. See the privacy policy.

Still stuck?

Write to support@glidedeck.app. If it's about a purchase, include the order number from your Paddle receipt; if it's about the app, tell us your Windows version and what you were doing.

Email support

Want a feature in the next version of GlideDeck?

Drop us a line. Tell us what you'd like it to do and how you'd use it in your mixes.